Welcome to
Fairmont Makkah Clock Royal Tower

B.

Reviewed 2023-02-19

well oated

wonderful

Unknown

Reviewed 2023-02-17

Excellent hotel and service

We highly recommend the hotel to our friends and family. It was such a pleasant and great experience to be staying with the fairmont. Starting from the check in process to the room cleaning to breakfast and teatime. We booked two rooms for ourselves and our parents. Our parent stayed in the gold lounge and they loved it. We got served by Ameen who’s been absolutely great with communication and providing us with quick and efficient service as well as nueman in the gold lounge. What a lovely experience it was. Many thanks to all the fairmont clock hotel.

Ahmad I.

Reviewed 2023-02-16

Well located, needs improvements

The hotel is well located but needs improvements, bathroom bidet was leaking water, room was extremely cold and you can’t turn it off and it isn’t equipped with heat, only AC. The stove fan makes a very loud noise when turned on.

Unknown

Reviewed 2023-02-15

It was great experience

M Y.

Reviewed 2023-02-15

Good stay

Yassin

Reviewed 2023-02-15

Great location and unbelievable customer service

We chose Fairmont Makkah Clock Tower hotel for its great location for us to perform Umrah What we were surprised with was the room quality and top level of hospitality and customer service Not only did they make sure that we were always looked after, they helped us with EVERY question we had with such professionalism and kindness, which in turn made us feel right at home Special shout out to Shady and Abdulaziz They made this trip unbelievable Thank you all so much and will DEFINITELY be returning

Layla

Reviewed 2023-02-15

well located

I have many things when stay in hotel that is 1. Late entry to the room 2. The internet bad 3. only prepare Beds only without wiping things. Also, the bathroom is only adding items Shampoo and soap without cleaning 4. card gold farimont on table but no body in respacetion explain us the good things when i stay 1. manager more cooperating 2. staff so cooperation and smiley 2. breakfast tastes delicious

Naheam M.

Reviewed 2023-02-14

Poor service and ever poorer standards

This is a top of the market hotel price wise and that's the level that they should be providing. If they were charging a quarter of what they are then fine, but at 400 dollars a night, it's a bad joke. Firstly, no one was bothered about our check in. No one helped us out of the taxi, we had to call the bell boys over who were busy talking. Directions to reception were short and impolite. At check in we were given the wrong room, we had to then go all the way back and get the room we paid for. Then on entering this room it was the right size but in such a state of disrepair. Mould on walls, broken furniture, burnt carpet, stained carpet. We were in Ihram for Umrah and so decided to stick it out so we could crack on with our purpose. A reason I suspect, most of these guys get away with providing such poor standards. We finally lost it when the cockroaches showed up. Went and spoke to duty manager who said he'd change us and to expect a call shortly. No call was received and in the end after faff we moved rooms by taking our own luggage as the bellboy just never arrived. The new room is clean but still old and it seems this is a state of the entire hotel, it needs a refurb. The AC wasn't working properly and nor was the safe. Three calls to reception and still no one turned up to fix it. Honestly it affected our Umrah and our ability to focus on our ibadah. The whole point of the hotel. Fairmont should be ashamed of these standards, truly. And I will strongly advise all future visitors to use a different hotel

Basirat K.

Reviewed 2023-02-14

Good

Pleasant

Esar

Reviewed 2023-02-14

Breakfast is nice howver the room is not well located

I didnt like being in a high floor and also the room was moldy smell